Return & Refund Policy
Draft — This policy is a draft and must be reviewed by a lawyer before launch.
We want you and your kids to love what you order. If something isn't right, here is how returns and refunds work at DOODLE (by CANVAS).
Return window
You can request a return within 7 days of delivery. To start a return, email hello@doodlebycanvas.in with your order number and the reason.
Condition of returned items
Items must be unworn, unwashed, and in their original condition with all tags, patches and packaging intact. For hygiene reasons we cannot accept items that have been used, altered or damaged after delivery, unless the item arrived defective or incorrect.
Reverse pickup
Where serviceable, we arrange a reverse pickup through our courier partner. If your location is not serviceable for pickup, we may ask you to self-ship the item to a return address we provide.
Who pays for return shipping
- If the item is defective, damaged, or we sent the wrong item — we cover return shipping in full.
- If you are returning for any other reason (such as a change of mind), a return shipping fee may apply and will be communicated before pickup.
Refund method and timeline
Once we receive and inspect the returned item, we approve your refund. Approved refunds are issued to your original payment method via Razorpay. Refunds are typically processed within 7 business days of approval; your bank or card provider may take additional time to reflect the credit.
For Cash on Delivery (COD) orders, refunds are issued to a bank account or UPI ID you provide, since there is no original online payment to reverse.
Exchanges
Need a different size or patch set? Email us and we'll help with an exchange, subject to availability.
Non-returnable items
Certain items — such as clearly marked final-sale products — may not be eligible for return. Any such exclusions will be shown on the product page.
Questions
For anything return- or refund-related, email hello@doodlebycanvas.in and we'll sort it out.